November 4, 2015

MEET-N-GREET GUIDE

Meet and greet guide

Meet-n-greets are very important for both dog owners and dog minders. For owners it allows them to see where their dog will be staying and ask any questions before making any decisions. They allow both the owner and the minder to evaluate the fit of the pup and for the minder to be 100% comfortable with the dog before committing to the stay.
Below is a step-by-step guide on how to have a successful Meet-n-Greet.

1  

When Accepting A Meet-N-Greet
  • Confirm time and address.
  • Print the dog minding detail sheet.
  • Straighten up! A clean, organised home gets more bookings.
  • Dressing in a clean yet casual style also helps you make a great first impression.

2

BEFORE
  • Confirm your availability, including pickup and drop-off times.
  • Avoid Surprises! Ask questions about the pup.
  • Cat or a bunny at home? Mention any pets you have.

 

3

DURING
  • Be on time to show you value your Guest’s time.
  • Keep it short and sweet: 20-30 minutes or less.
  • Drive the experience:
    • Start the conversation.
    • Talk about your past pet care experience.
    • Have a resident or guest pup? Take a short walk together.
    • When connecting with a guest pup, avoid leaning over, reaching down, or moving quickly.
    • Highlight you home’s safety features, comfy spaces to relax, doggy gates, and tall fences in the yard.
    • Let the Guest know if a roommate or significant other may interact with their pup.
  • Recap important information and provide the dog minding detail sheet. Ask they complete and return on drop off day.

4

AFTER
  • Here are three message scripts to help you get the ball rolling, no matter what you decide.
If it’s a good fit

Ask for the reservation

“I think [Pup’s Name] would have so much fun here, and we’d love to have him/her. We can easily set up a Reservation now, so she/he has a spot saved especially for him/her!”

If the Guest isn’t ready to book

Send a follow-up message

“I’m so excited to mind [pup’s name]. I’ve hosted a lot of other dogs just like [pup’s name] and I know we’ll have a great time together. I’m definitely available, so please keep me in mind for his/her stay!”

If it’s not a good fit

Gently let the know and offer to help*

“Thank you so much for coming to meet with me! I enjoyed spending time with you and [pup’s name], but I may not be the best fit. I can have FindADogMinder contact you with some other great options.”

*Contact FindADogMinder as soon as possible to let us know it’s not a good fit, so we can reach out to the Guest and provide them with a great FADM experience.

Download this guide: MeetNGreet Guide PDF

Published by

Felicity Thompson

My name is Felicity Thompson and I grew up on a farm in Swan Hill. As a child, I loved animals and spent most of my free time caring for them. From horses to cats, dogs to sheep, they were all part of my life. My horse was named Sunshine and she was so gentle and kind – even as a young girl she could carry me around with ease! My dog was Max, a loyal and faithful companion who always had my back. I now write articles for pet blogs and websites. I'm passionate about helping people care for their animals in the best way possible – from providing proper nutrition to offering emotional support.