Financial Hardship

We work closely with our Customers to ensure we provide the support needed in times of financial hardship.

Below are some of the options available:

• Option to fast track your claim, where reasonably practical
• Waiving of cancellation fees, where applicable
• Deducting the excess from the claim amount we pay you
• If you’d like to enquire about our financial hardship support, please contact us on 1300 489 873.

There are also free and confidential resources that can provide you with assistance:

National Debt Helpline: 1800 007 007 or visit their website.

Lifeline: 13 11 14 or their website.

Beyond Blue: 1300 22 4636 or their website.